Frequently asked questions
Are your products suitable for all skin types?
Yes, I have product that suit every skin type from dry to oily.
What ingredients are used in your products?
At Alexandras Lavish Essentials we use a variety of organic ingredients i.e:
Different oils such as almond oil, avocado oil, castor oil, and more.
Shea butter, pigment coloring, fragrance oils, etc.
Are your products organic or natural?
Yes, all of our products are made with organic ingredients.
What is the shelf life of your products?
All of our products can last up to 10-12 months if stored properly.
How should I use your products?
Every order comes with an instruction manual on how to use our products.
Can I use your products if I have sensitive skin?
Yes, we have unscented/minimal scented products available for customers with sensitive skin.
What should I do if I experience a reaction to a product?
First, stop using the product immediately. then reach out to the customer service team at info.alexandraslavishessentials.com to resolve the issue.
How do I know if I'm allergic to any ingredients in your products?
The ingredients used in our products are printed on the labels.
Are your products safe for use on children?
Yes, all of our products are kid friendly.
Are your products safe to use during pregnancy?
Yes, all of our product is 100% safe to use while pregnant.
Can your products be used in conjunction with other skincare brands?
Yes.
What is your return/exchange policy?
At Alexandras Lavish Essentials, we strive to ensure your satisfaction with our skincare products. If for any reason you are not completely satisfied with your purchase, we accept returns within 30 days of the delivery date.
To be eligible for a return, products must be unused, unopened, and in their original packaging. Please contact our customer service team at info.alexandraslavishessentials.com to initiate a return. Once we receive and inspect the returned item, we will process your refund to the original payment method.
Please note that shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product arrived damaged or was incorrect. For hygiene reasons, we cannot accept returns on opened or used products.
How long will it take to receive my order?
It depends on the shipping method the customer selected at checkout. Check confirmation email for tracking number.
Are your products dermatologist-tested?
The ingredients used in our products are all dermatologist-tested and are safe to use.